Frequently Asked Questions

Is ESRHS only for uninsured people?

No. While we do offer a sliding fee scale for underinsured/uninsured patients, we are a healthy choice for ALL residents of the Eastern Shore and over 50% of the Shore choose us as their primary care provider.

What types of insurance to you accept?

ESRHS accepts most major medical and dental insurances. We also accept Medicare, Medicaid and offer a sliding fee scale.

What if I don't have insurance?

We offer as sliding fee scale. If you are interested in applying for our sliding fee scale, you can download the application from the Forms section of our site. You should bring in a W2 or two pay stubs with your sliding fee scale application. If you need help with this form or have additional questions, please call one of our centers and ask for the Patient Accounts Manager.

How long will it take to get an appointment?

We offer same day service in most cases. Some appointments such as physical exams may take up to a few weeks, however.

What should I bring with me to my appointment?

You should bring your insurance card and a list of medications you are currently taking. If you are a first time patient, see the Forms section of this site to download our registration form. This will save you some time at check-in.

How long does ESRHS retain my records if I am no longer a patient?

Under Virginia law, practitioners are required to maintain patient records for a minimum of six (6) years following the last time the physician encounters the patient.  18VAC85-20-26.  There are, however, some exceptions to the six year retention requirement.  In the case of a patient who is a minor, the physician is expected to maintain records, including records regarding immunizations, until the child reaches the age of 18 or becomes emancipated, or for six (6) years from the last patient encounter, whichever is later.  18VAC85-20-26(D)(1).  Physicians do not have to retain patient records that have previously been transferred to another practitioner or healthcare provider or provided to a patient or his personal representative for six (6) years, but it is usually safest to maintain the original record even if the patient transfers to another provider.  18VAC85-20-26(D)(2).  Physicians may be required by contractual obligation or federal law to maintain records for longer than six (6) years.  18VAC85-20-26(D)(3). 

 

 

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